Not able to log in

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Not able to log in

Postby moonpie on Mon Oct 22, 2007 2:17 am

I signed up for a hosting plan about 3 weeks ago. I also got a domain name through Even Hosting at the same time. While there was some problems on their end with processing the payment - the person who does it was away due to a funeral and it only got processed last Monday.

I thought maybe the reason why I hadn't heard anything about my hosting plan. It has now been processed but I have not received any emails about how to log into my user CP or anything like that. When I signed up I didnt have to put a password in so I was assuming you would email me one?

The user name I registered with is : moonpie
Domain name: exfoliatedangel.com

I apologise in advance if this was not very clear
moonpie
Registered User
 
Posts: 3
Joined: Mon Oct 22, 2007 1:32 am
Location: Australia

Postby UNFLUX on Mon Oct 22, 2007 9:06 pm

Hi moonpie -

I resent the welcome email that is sent when new accounts are created. Please let me know if you don't receive it again. Thanks for choosing our services.

=)
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UNFLUX
Media Director
 
Posts: 238
Joined: Fri Jun 25, 2004 9:19 pm

Postby moonpie on Tue Oct 30, 2007 6:13 pm

Thank you :) I received the welcome email again.. it did have someone elses name on it instead of myne under account info and I emailed this address gethelp@unflux.net last week.. just waiting for them to get back to me now and for my site to be ready to use.... roughly how long will that take?
moonpie
Registered User
 
Posts: 3
Joined: Mon Oct 22, 2007 1:32 am
Location: Australia

Postby UNFLUX on Wed Oct 31, 2007 3:20 pm

From the moment your received the email you should be able to use the site. Did you change your DNS entries to our servers? If you have, then the site should be ready. If not, you will need to do so and then wait 24-48 hrs approx. for the shift to take place pointing it to us.

As for your name being incorrect, that was probably a db error. If the rest of the info is correct, then you are fine. I can correct it on our end so it's listed properly but otherwise you should be fine with the username and password.
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UNFLUX
Media Director
 
Posts: 238
Joined: Fri Jun 25, 2004 9:19 pm

Postby moonpie on Wed Oct 31, 2007 5:06 pm

I had not changed the DNS - I guess thats my problem then! I changed the DNS just before, so hopefully I have done it correctly and it will work. Thank you so much for all your help, its been muchly appreciated
moonpie
Registered User
 
Posts: 3
Joined: Mon Oct 22, 2007 1:32 am
Location: Australia


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